Redefining How Care is Found: A Smarter and Simpler Search
A significant majority of patients, around 60-80 percent, now start their healthcare journey by searching for health information online; however, 65 percent of U.S. adults feel managing healthcare is “overwhelming” and “time-consuming.”
A significant majority of patients, around 60-80 percent, now start their healthcare journey by searching for health information online; however, 65 percent of U.S. adults feel managing healthcare is “overwhelming” and “time-consuming.”
Care navigation teams we speak to often share similar frustrations. They reflect on how difficult and resource-intensive it is to find the right providers for patients because oftentimes the information available to them is not accurate and up-to-date.
Other common challenges include locating providers with the right clinical expertise for a patient, verifying if providers accept new patients or specific insurance plans, ensuring providers speak the patient's preferred language, and accessing accurate appointment booking options and office hours.
Care navigation teams and their patients need more reliability when it comes to finding the care they need – and deserve.
Benefits to Health Systems: Helping to Meet Patients Where They Are
Healthcare can be overwhelming, but Candor Health’s AI-powered search helps to simplify the process. By meeting patients where they are, provider organizations can use our advanced search technology to ensure patients find exactly what they need, when they need it.
Self-scheduling made easy: Our tool gives provider organizations the confidence and quality information needed to streamline care navigation workflows and enable patients to more easily find relevant healthcare providers and book appointments on their own. With a free-form search option that leverages natural language search capabilities, patients coming to health system and provider sites can search phrases like “knee replacement near NYC” or “low-cost MRI in San Diego with Aetna Open Choice PPO” to find the care they need more readily.
More relevant matches: Whether searching for “specialists,” “cost-effective options” or “highly-rated providers,” patients will find the most relevant matches, increasing the chances of booking the right care. Patients can trust that the providers they find through Candor Health are accurate, in-network and meet their specific care needs.
Benefits to Care Navigation Teams: Streamlined Efficiency
Care navigation teams often face challenges when trying to find up-to-date, reliable provider information. Candor Health's AI-powered search technology offers a smarter solution that drives time savings and efficiency for these teams.
Time savings: Our search engine reduces the manual effort of finding the right providers by streamlining the search process. With accurate and reliable results, care navigation teams can focus on delivering patient care rather than wasting time on outdated information or correcting inaccurate provider data.
Improved workflow efficiency: With more accurate data at their fingertips, care teams can quickly and confidently find highly-rated, in-network, cost-effective providers for patients. This optimizes care navigation workflows and reduces delays in finding appropriate care for patients when they need it most.
The Bottom Line: Providing Data to Enable Better Care Decisions
We are committed to delivering the most reliable and accurate provider data to healthcare organizations, so they can help patients and members navigate care decisions more effortlessly and swiftly.
Our goal is to make healthcare seamless and supportive — because we believe healthcare should be helpful, not a hassle.
Candor Health is here to make smarter, simpler healthcare search the new standard.
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