Resolving Fax Data Challenges

75% of medical data is still transmitted through fax, yet 1 in 5 fax numbers are incorrect on provider directories.

Jennifer Thomas

2 mins read

Industry Challenge

Surprisingly, 75% of medical data is still transmitted through fax, with an estimated 9 billion fax pages exchanged annually in healthcare. This makes having accurate fax numbers crucial (source). However, provider data, especially fax numbers, becomes outdated quickly, and manual updates are time-consuming and prone to errors.
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This challenge directly impacts healthcare operations by:

Causing delays in patient referrals and care
Wasting time and resources on resending failed faxes
Compromising patient data due to sending records to incorrect fax numbers

Customer Challenge

A recent post-acute care referral client onboarded by Candor had long struggled with low-quality provider data, which significantly impacted their patient referral business. During on-boarding, we discovered over 20% of fax numbers in the client’s database were disconnected. Because transmitted medical data is part of their core operations, they had to spend hours every week updating fax numbers and resending referrals.

Candor's Solution

Working closely with the client, Candor developed an AI-powered solution for automated verification and updating of provider fax numbers to address these shortcomings. As a result, Candor was able to resolve all of the client’s disconnected fax numbers and expand their fax data coverage by identifying data for 48% of the client’s missing fax numbers.

Beyond powering their external directory, the client now leverages Candor's data at scale to automate their entire referral process. This automation saves time and money, while ensuring patients receive care faster.

By solving the fax number dilemma, Candor is contributing to a more efficient healthcare ecosystem where patients receive timely care, healthcare providers can focus more on patient treatment, and the industry moves closer to modernization, even while working within existing infrastructure constraints.

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