Resolving Fax Data Challenges
75% of medical data is still transmitted through fax, yet 1 in 5 fax numbers are incorrect on provider directories.
Industry Challenge
Surprisingly, 75% of medical data is still transmitted through fax, with an estimated 9 billion fax pages exchanged annually in healthcare. This makes having accurate fax numbers crucial. However, fax numbers become outdated quickly and manual updates are time-consuming and prone to errors.
This challenge directly impacts healthcare operations by:
Causing delays in patient referrals and care
Wasting time and resources on resending failed faxes
Compromising patient data due to sending records to incorrect fax numbers
Customer Challenge
A recent post-acute care referral client onboarded by Candor had long struggled with low-quality provider data, which significantly impacted their patient referral business. During onboarding, we discovered over 20% of fax numbers in the client’s database were disconnected.
Because transmitting medical data is part of their core operations, they had to spend hours every week confirming and updating fax numbers to send (and resend) referrals. In addition, low data quality prevented them from automating their faxes, which hampered their ability to support additional volume from their clients.
Candor's Solution
Working closely with the client, Candor developed an AI-powered solution for automated verification and updating of provider fax numbers to address these shortcomings. As a result, Candor was able to resolve all of the client’s disconnected fax numbers and expand their fax data coverage by identifying data for 48% of their missing fax numbers.
Beyond powering their external directory, the client has leveraged Candor's data at scale to automate their entire referral process because of Candor’s 93% fax number success rate. This automation not only saves time and money, while ensuring patients receive care faster, but it has also allowed the client to increase their referral volume by over 5x.
By solving the fax number dilemma, Candor is creating a more efficient healthcare ecosystem where patients receive timely care, healthcare providers can focus more on patient treatment, and the industry moves closer to modernization, even while working within existing infrastructure constraints.
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